Shipping & Returns

SHIPPING

Thank you for visiting and shopping at Irvettaswim.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time, Confirmation and Order Tracking

Our shipping time starts from the moment an order is accepted. All orders are processed within 24 hours. Once you have placed your order you will receive a confirmation email from us. When your order is dispatched you will receive a Shipment Confirmation email containing your tracking number. The tracking number will be active within 24 hours. 

If we are experiencing a high volume of orders, shipments may be delayed. Please allow 1-2 additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless stated otherwise. Please note a signature is required to receive your order so please ensure someone is home or you may arrange another time to attempt delivery.

Irvetta offers worldwide shipping. Please find delivery estimates below:

Any Duties & Taxes that may be due, based on your location are pre-paid by IRVETTA for import to your country.

 

Customs, Duties and Taxes

Any Duties & VAT based on your location are pre-paid by IRVETTA for import to your country. You will not have to pay anything extra upon arrival of your IRVETTA pieces.

Items will be shipped By DHL and they will deliver directly to you without you needing to contact customs and release your order.

 

Damage and Loss

Please contact us at sisters@irvettaswim.com if any products are damaged or lost during shipping. 

 

RETURNS   

We endeavour to make returning or exchanging an order as easy as possible for our customers. If you are unsatisfied with any product, our Return’s Policy allows you to return or exchange any item within 14 days of delivery, provided that the return conditions specified below are met. If the 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange. 

Return and Exchange Criteria

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. All original tags and labels should be attached. Briefs, bodysuits, and swimsuits must be returned with hygiene stickers intact and the item must remain in its original packaging. 

To begin the refunds/exchange process please email sisters@irvettaswim.com to obtain a returns form. The form must be filled in and returned with your products. 

Please note that you are responsible for the return shipping and we highly recommend that you send your returns tracked and obtain a proof of postage. Irvetta is not responsible for any returns or exchanges that fail to reach us. 

Once we receive your returned product/s we will be more than happy to offer you a refund or exchange provided the products meet the above criteria. We aim to process refunds as soon as possible and within 7 working days. Refunds shall be credited to the same card details (the original payment method) that was used when the order was made.

Faulty Items 

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that all items that are damaged as a result of wear and tear are not considered to be faulty. Irvetta is happy to exchange any faulty item with the same item. If a refund is issued the funds shall be credited to the same card details (the original payment method) that was used when the order was made. If the item is returned because it is faulty, we will also refund your return shipping cost. Otherwise, we do not cover the cost of return delivery.